Terms of Service – Nordisk Kokkekunst Akademi

1. Introduction and acceptance of terms

These Terms of Service (“Terms”) govern the use of services provided by Nordisk Kokkekunst Akademi, Dronningens gate 16, 0152 Oslo, Norway, email: [email protected], phone: +47 22 38 74 61 (“we”, “us”, “our”). By booking, purchasing, attending, or otherwise using any service offered by Nordisk Kokkekunst Akademi, the customer, participant, or other user (“you”, “your”) agrees to be bound by these Terms.

If you do not agree to these Terms, you must not make a booking, attend a course, or use our services. These Terms apply to all services offered by Nordisk Kokkekunst Akademi, including but not limited to:

• Grunnkurs i matlaging for nybegynnere
• Videregående kurs i teknikker og presentasjon
• Temakvelder med nordiske sesongråvarer
• Private kokkekurs for små grupper
• Teambuilding og bedriftsarrangementer med matlaging
• Barne- og ungdomskurs i enkel og sunn matlaging
• Kurs i menyplanlegging og kjøkkeneffektivitet

2. Scope of services

Nordisk Kokkekunst Akademi provides culinary education, workshops, demonstrations, private group sessions, corporate events, and related training activities. The exact content, duration, location, prerequisites, and price of each service are described in the relevant course description, booking confirmation, invoice, or event agreement.

We may adapt course content, recipes, teaching methods, ingredients, or instructors where reasonably necessary to improve quality, ensure safety, accommodate seasonal availability, or respond to operational needs. Any material changes that materially affect the service will be communicated in advance where practicable.

Unless expressly stated otherwise, our services are educational in nature and do not constitute professional catering, formal vocational certification, medical advice, or nutritional treatment. Any nutritional, allergen, or dietary information provided is for general informational purposes only.

3. User obligations and responsibilities

You agree to provide accurate, complete, and up-to-date information when booking or participating in our services, including contact details, dietary restrictions, allergies, medical conditions relevant to participation, and any other information reasonably required for safe delivery of the service.

You are responsible for:

• Arriving on time and following all instructions given by our staff or instructors;
• Using equipment, knives, heat sources, and kitchen facilities carefully and only as instructed;
• Complying with hygiene, safety, and conduct rules applicable at the venue;
• Supervising minors where required and ensuring that children and young participants are enrolled in age-appropriate courses;
• Informing us in advance of allergies, intolerances, dietary restrictions, pregnancy, injuries, or other conditions that may affect participation;
• Refraining from disruptive, abusive, discriminatory, intoxicated, or unsafe behavior;
• Compensating us for any damage caused by your intentional misconduct or gross negligence.

We reserve the right to refuse participation or remove any participant from a course or event if, in our reasonable opinion, the participant poses a safety risk, fails to comply with instructions, or behaves in a manner that disrupts the service or endangers others. In such cases, no refund will be due unless required by mandatory law.

4. Payment terms and conditions

Prices are stated in the relevant offer, booking page, invoice, or agreement and are inclusive or exclusive of taxes as indicated. Unless otherwise specified, payment is due in full at the time of booking or by the deadline stated on the invoice.

We may require advance payment, deposits, or pre-authorization for certain services, including private courses, group bookings, and corporate events. A booking is only confirmed once payment has been received or when we have expressly confirmed the reservation in writing.

If payment is not received by the due date, we may suspend or cancel the booking, charge reasonable reminder fees and collection costs to the extent permitted by law, and refuse participation until all outstanding amounts are settled.

Any bank charges, currency conversion fees, or payment processor fees incurred by you are your responsibility unless otherwise stated. We reserve the right to adjust prices at any time before a booking is confirmed. Confirmed bookings are subject to the price agreed at the time of confirmation, unless a pricing error is obvious and material.

5. Cancellation and refund policy

Cancellations must be made in writing by email to [email protected] unless a different cancellation method is stated in the booking confirmation.

Unless otherwise specified in the relevant course or event terms, the following cancellation rules apply:

• Individual course bookings: Cancellation more than 14 days before the start date may qualify for a full refund, less any non-recoverable third-party costs and payment processing fees where permitted by law.
• Cancellation 7–14 days before the start date: A partial refund may be granted at our discretion, subject to administrative costs and any non-recoverable expenses.
• Cancellation less than 7 days before the start date: No refund will normally be provided.
• No-show or late arrival: No refund or credit will normally be provided.

For private group, corporate, and custom events, separate cancellation terms may apply and will be stated in the quotation or agreement. If no separate terms are stated, cancellations of such events are subject to the following default rules:

• More than 30 days before the event: refund of amounts paid, less any non-recoverable costs;
• 15–30 days before the event: partial refund may apply;
• Less than 15 days before the event: no refund will normally be provided.

If we cancel a course or event, you will be offered either a refund of amounts paid for the cancelled service or, where reasonably possible, a rescheduled date or equivalent alternative service. We are not responsible for additional costs you may have incurred, such as travel or accommodation, unless mandatory law requires otherwise.

Refunds, where due, will be processed using the original payment method within a reasonable period after approval of the cancellation request.

6. Liability limitations

To the maximum extent permitted by applicable law, Nordisk Kokkekunst Akademi shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of business, loss of data, or loss of enjoyment, arising out of or in connection with the use of our services.

Our liability for direct damages is limited to the amount paid by you for the specific service giving rise to the claim, except where liability cannot be limited or excluded under mandatory law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

You acknowledge that cooking activities involve inherent risks, including but not limited to cuts, burns, slips, allergic reactions, and equipment-related injuries. You participate at your own risk, subject to our duty to exercise reasonable care and maintain a safe learning environment.

We are not responsible for loss or damage to personal belongings brought to our premises or events, except where such loss or damage is caused by our gross negligence or wilful misconduct and liability cannot be excluded by law.

7. Intellectual property rights

All course materials, recipes, handouts, presentations, photographs, videos, logos, trademarks, text, and other content provided by Nordisk Kokkekunst Akademi are protected by intellectual property laws and remain our property or the property of our licensors, unless otherwise agreed in writing.

You may use materials provided during a course for your own personal, non-commercial use only. You must not copy, reproduce, distribute, publish, sell, translate, adapt, record, or otherwise exploit any materials without our prior written consent.

Unless we agree otherwise in writing, any photographs, video recordings, or audio recordings made during our courses or events may only be taken for private use and must not infringe the privacy, publicity, or intellectual property rights of instructors, staff, or other participants.

Any feedback, suggestions, or ideas you provide to us may be used by us without restriction or compensation, unless prohibited by law.

8. Data protection and privacy

We process personal data in accordance with applicable data protection laws and our privacy practices. Personal data may include contact details, booking information, dietary preferences, allergy information, payment-related data, and communication records.

We use personal data for purposes including:

• Managing bookings and delivering services;
• Communicating with you about courses, changes, and customer support;
• Processing payments and handling refunds;
• Meeting legal, accounting, and safety obligations;
• Improving our services and preventing fraud or misuse.

Where necessary, we may share personal data with trusted service providers such as payment processors, booking platforms, IT providers, or venue partners, subject to appropriate confidentiality and data protection safeguards.

You are responsible for ensuring that any personal data you provide about third parties, including minors or group participants, is shared lawfully and with the necessary consent where required.

For more information about how we handle personal data, please contact us using the details in Section 12.

9. Force majeure

We shall not be liable for any delay or failure to perform our obligations if such delay or failure is caused by events beyond our reasonable control, including but not limited to fire, flood, extreme weather, epidemic, pandemic, strikes, labor disputes, power outages, transport disruptions, government action, venue unavailability, supply shortages, or other similar events.

If a force majeure event occurs, we may suspend, reschedule, modify, or cancel the affected service. Where reasonably possible, we will notify you and offer an alternative date or solution. Any refund or credit in such circumstances will be handled in accordance with mandatory law and the specific booking terms, if any.

10. Changes to terms

We may update or revise these Terms from time to time to reflect changes in our services, legal requirements, operational practices, or other legitimate business needs. The updated Terms will take effect when published or on a later date specified by us.

Where required by law or where the changes are material, we will provide reasonable notice before the updated Terms become effective. Continued use of our services after the effective date of the updated Terms constitutes acceptance of the revised Terms.

11. Applicable law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and interpreted in accordance with the laws of Norway, unless mandatory consumer protection rules provide otherwise.

Any dispute arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts of Norway, with Oslo as the agreed venue to the extent permitted by law. If you are a consumer, you may have the right to bring proceedings in the courts of your place of residence where mandatory law so provides.

12. Contact information

If you have questions, complaints, cancellation requests, or other inquiries regarding these Terms or our services, please contact:

• Nordisk Kokkekunst Akademi
• Dronningens gate 16, 0152 Oslo, Norway
• Email: [email protected]
• Phone: +47 22 38 74 61

13. Severability clause

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court or authority, that provision shall be enforced to the maximum extent permitted and the remaining provisions shall remain in full force and effect.

If any invalid or unenforceable provision can be lawfully modified to make it valid and enforceable, it shall be deemed modified to the minimum extent necessary to achieve that result while preserving the original intent as far as possible.

Nordisk Kokkekunst Akademi reserves all rights not expressly granted in these Terms.